Important Note
Yes. I know my Microsoft tenure information is not up to date. I’m working on it. I will get that updated Summer 2024. If you have questions, please contact me at vince@vincearter.com.
Summary
My Brand and Values: Immutable Honesty - Confident Humility - Servant Leadership
Dynamic Business Technology Leader: Results-oriented professional with multi-disciplinary expertise and a strategic focus on customer-centric program management, partner collaboration, and solution architecture. Proven ability to develop and execute user-centric strategies that deliver high-value solutions to diverse stakeholders. Accomplished communicator adept at engaging with customers, technical teams, vendor partners, senior leaders, and C-level executives to drive successful outcomes.
Key Skills and Competencies
I possess extensive experience in managing, designing, implementing, and supporting diverse IT systems and platforms. My expertise in AI & ML, enterprise content management, enterprise search, collaboration, cloud, mobile, and web technologies has led to significant successes in these areas.
I have a proven track record of leading teams to deliver high-value solutions that not only meet but often exceed customer needs and expectations. My strong understanding of business processes enables me to leverage technology effectively, driving improvements and efficiencies across various operations.
Moreover, I am adept at communicating complex technical concepts to a wide range of stakeholders, from technical staff to C-level executives, ensuring clarity and alignment throughout all levels of an organization.
Areas of Expertise
With a proven track record as a trusted customer advocate, partner, and advisor, I excel in providing user-centric technical analysis and strategic guidance. My expertise spans program delivery, team leadership, and partner management, while ensuring successful and efficient outcomes.
I specialize in application architecture, system integration, and application design and development, tailoring robust solutions to meet business requirements. Additionally, I have a strong background in business process analysis, improvement, and automation, with a focus on re-engineering and optimizing processes to achieve operational excellence.
Professional and Industry
As a customer-centered technology leader, I have successfully navigated major industries and multinational corporations, including healthcare, banking, insurance, and agricultural science. My broad range of experience encompasses leadership roles and technology implementation, as well as architectural expertise.
Additionally, I have enriched my professional journey by serving as an Adjunct IS Professor for over seven years, where I have shared my knowledge and practical insights with aspiring professionals. I have continued teaching others through several volunteer organizations targeting bringing technology training to the underserved.
Personal
I am a lifelong learner committed to continuous personal and professional growth. As a situational leader, I adapt my approach to effectively manage diverse teams and scenarios. My excellent presentation skills and analytical thinking enable me to clearly communicate complex ideas and solutions. Experienced in handling difficult situations, I excel at articulating value and driving decision-making processes.
I am results-driven and focused, consistently achieving goals through strategic planning and execution. Additionally, my strong communication skills allow me to engage effectively with individuals at all organizational levels.
Work Experience
Microsoft: Senior Customer Success Account Manager (CSAM / TAM) [CURRENT]
{Need to fill this section for Microsoft with latest details…}
Microsoft HLS Sr. CSAM (previously called TAM) helping our largest strategic healthcare customers research, deliver, adopt, and support Microsoft technologies and products.
HLS Services Technical Training lead helping to ensure the technical readiness of our delivery and sales teams.
[MORE TO COME…]
Monsanto: Emerging Technologies & Solutions Architecture Lead
Trusted partner, across lines of business with customers and executives, provided user-centric strategies that increased the value and adoption of enterprise wide productivity solutions, while remediating technical debt that had caused significant user confusion and lack of adoption in the past. Crafted and drove strategies for cloud based and mobile centric capabilities, directly enabling global teams to work more effectively when they needed, wherever they were located at the time, and on any device they had available, while maintaining a high level of data security and discoverability.
Led efforts that delivered high-value solutions to the enterprise: Office 365, SharePoint, enterprise search, and transformative cloud and mobile capabilities. Partnered closely with vendors and internal global teams to evaluate technologies and planned the direction in which they were implemented and supported by operational teams. SharePoint (and ultimately Office 365), for instance, reduced redundancy on content management systems by 75% and increased user adoption by over 10x while reducing cost by over $5M annually.
Directed multiple teams to deliver innovative, high-value solutions in cloud-based enterprise content management, mobile application integration and device management, geospatial, and social collaborative technologies on any device, anywhere, and at any time. Partnered with network and security teams on appropriate design and posture level to enable sustainable cloud operations.
Monsanto: Web / SharePoint / Web Applications Lead
Created a team of developers and analysts around collaboration and web development need. Recommended and led effort to bring in and establish SharePoint as core enterprise content management and search environments. Presented at several conferences for Microsoft on implantation and design of enterprise search. Guided growth of team in response to growing need for rapid web application development, enterprise content management, and collaboration.
Developed team while working directly with customers to ensure solutions were of value and improved productivity. Direct reports eventually reached 15 with over 50 contractors across 4 sub teams with sub team leads. Teams and technologies managed included: SharePoint, Documentum, web content management and development, 3rd party application support, and Domino/Lotus Notes. Managed two major restructuring projects totaling over $4M in capital and expense, with a total cost center responsibility of over $7M USD across teams.
Monsanto: Senior Software Architect
Responsible for design and architecture of enterprise search, enterprise content management, core web systems, and application development. Led improvements in approach to software development lifecycle and deployment processes for onshore and offshore development teams using .NET, ASP, Java, web technologies, SQL Server, and Oracle. Guided developers in agile development and testing practices that led to 30% reduction in initial release issues and increased productivity by over 50%.
RGA Technology Partners: Business Systems and Support Lead
Managed teams in product management, business analysis, data analysis and management, and infrastructure for a commercial startup. Accountable for all facets of direct, customer-facing sales and marketing support, implementation, and client support. Managed and directed projects for some of the largest global financial firms. Directed teams responsible for over $5M in annual revenue as well as handling employee, contractor, and financial resource management.
St. Louis Community College: Adjunct Professor
Adjunct Professor teaching IS courses in Project Management, Information Systems, C, C++, VB, SQL, UNIX, and Hardware / Software Support. Consistently received superior feedback from students and department head.
Maritz: Senior Software Architect
Designed software architecture and support of big data systems and processing for systems with a vast amount of time sensitive daily travel data. Directed development approaches and tasks for developers, providing project and architectural guidance on high performance data loading and management.
NaviSys: Product Manager and Senior Software Architect
Managed programmers, designers, and project managers for e-commerce and intelligent underwriting projects. Led core team responsible for creating first industry standard XML EDI (ACORD XMLife) for the life insurance industry.
XLConnect: Senior Consultant
Consultant in software architecture and development in IBM, Microsoft, Sun, and emerging web technologies. Designed and developed first globally distributed imaging system at Brown Shoe for global use at all factories.
General American Life: Senior Software Developer
Led design and development of emerging technology applications on the desktop and web for insurance agents and consumers. Principal designer and architect of software to handle federal requirements to mitigate Vanishing Premium legislation.
TALX: Senior Software Developer and Technical Lead
Guided design, development, and delivery of industry leading Interactive Voice Response (IVR) systems and software. Technical lead providing guidance to developers and systems engineers on the use of emerging technologies.
HASCO: Hardware and Software Engineer
Design and support hospital imaging equipment. Developed industry leading software for emerging approaches to computer-controlled imaging. Designed automation logic and control system for automatic photo process routing.